The context determines which data we process. It depends, for example, on whether you place an order online or submit an enquiry using our contact form, or whether you send us a job application or lodge a complaint.

Please note that, if necessary, we also make information available separately, at an appropriate point, for specific processing situations, such as newsletter registration.

We collect and process the following data when you visit our website:

• Name of the internet service provider
• Details of the website from which you visit us
• Web browser and operating system used
• IP address assigned by your internet service provider
• Files requested, volume of data transmitted, downloads and file exports
• Details of the websites you access from our site, including date and time

For technical security reasons (in particular, to intercept any attempts to hack our web server), this data is stored in accordance with Art. 6(1) (f) EU GDPR. Anonymisation in the form of truncation of the IP address takes place within no more than seven days, hence no link is created to the user.

We provide forms on our website for contacting us and for requesting samples and quotations. These can be used as means of electronic communication. If you write to us using these forms, we process the data you enter on them in order to contact you and respond to your questions and requests.

In doing so, we adhere to the basic principles of data minimisation and data avoidance by requiring you to enter only the data that we need in order to respond to your enquiry.

All other data is voluntary and filling in those fields is optional (e.g. to obtain a more customised response). In addition, your IP address is processed out of technical necessity and for legal protection.

If you contact us by e-mail, we will process the personal data disclosed in the e-mail only in order to handle your enquiry. If you do not use the forms provided for contacting us, no additional data is collected.

We collect and process the following data when you contact us with an enquiry:

• Subject of the enquiry (required)
• Title
• Academic title
• Surname
• First name
• E-mail address (required)
• Country of origin (required)
• Phone number
• Company
• Message (required)

Data exchanged between the contact form and the web server is encrypted. We use the HTTPS transfer protocol and always utilise the latest encryption protocols. The data received by the web server is then sent to us unencrypted via e-mail. There is also the option of using alternative methods of communication (e.g. ordinary post).

We collect and process the following data when you request a sample:

• Title
• Surname
• First name
• Company (required)
• Country of origin (required)
• E-mail address (required)
• Phone number
• Nature of use of the sample and market (required)
• Type of sample required (required)
• Number of samples required (required)
• Project start (required)
• Information about preferences and interests (required)

Data exchanged between the sample form and the web server is encrypted. We use the HTTPS transfer protocol and always utilise the latest encryption protocols. The data received by the web server is then sent to us unencrypted via e-mail. There is also the option of using alternative methods of communication (e.g. ordinary post).

We collect and process the following data when you enquire about a product:

• Title
• Surname
• First name
• Company  (required)
• Country of origin (required)
• E-mail address (required)
• Phone number
• Area of application and market (required)

Data exchanged between the product enquiry form and the web server is encrypted. We use the HTTPS transfer protocol and always utilise the latest encryption protocols. The data received by the web server is then sent to us unencrypted via e-mail. There is also the option of using alternative methods of communication (e.g. ordinary post).

You can subscribe to a free newsletter via our website. Your name and the e-mail address you provided when you registered for the newsletter are used when the personalised newsletter is sent out.

In doing so, we adhere to the basic principles of data minimisation and data avoidance, as the only mandatory fields are the e-mail address and your preferred newsletter language. Your IP address is processed out of technical necessity and for legal protection when you register for the newsletter.

We collect and process the following data when you register for our newsletter:

• Title
• Academic title
• Surname
• First name
• E-mail address (required)
• Language (required)
• Company

Data exchanged between the newsletter registration form and the web server is encrypted. The data received by the web server is then sent to the authorized e-mail service provider encrypted. We use the HTTPS transfer protocol and always utilize the latest encryption protocols.

You can, of course, end the subscription at any time by using the unsubscribe option provided in the newsletter, thus withdrawing your consent.

If you send us a job application by e-mail, we will process the personal data disclosed in the e-mail, including any attachments, solely for the purposes of handling your application.